For all products we selling on our websites, we strictly following rules below to make customers happy and satisfied.
- For all products, Hexagon Tech provides FREE standard shipping to the 48 contiguous states via FedEx, UPS or USPS delivery.
- For international address, customers will need to be part of responsible for shipping costs depending on address. Please contact customer service for more information.
- Your tracking number will be sent to your registered email address 24-48 business hours after PayPal payment has cleared with a confirmed shipping address.
- We do not ship to P.O. Boxes.
- Hexagon Tech provide free return on defective product up to 30 days after delivery and no reason return will on customers’ cost.
- Please contact manufacturer technical service or Hexagon Tech service to get rid of problem about product you may have.
- For defective that technician cannot solved, please contact customer service for return or replacement shipping label.
- For video game, software, movie (DVD/Blu-ray), music (CD), prepaid card, ink cartridge, we DO NOT ACCEPT RETURN if the item is used, opened, or seal-removed.
- Please allow us 7 to 10 days to handle the refund after receiving return items.